FAQ

General Questions

1. What is Smart Assist?
Smart Assist is a professional virtual assistant service designed to help private practices, especially doctors, streamline their administrative tasks. We also offer personalized support to improve productivity and save time.

2. Where is Smart Assist based?
We are based in Mauritius and offer virtual assistant services remotely, allowing us to support clients locally and globally.

3. What services do you offer?
Our services include:

• Appointment scheduling

• Email and calendar management

• Data entry and record-keeping

• Billing and invoicing

• Patient coordination

• Other administrative tasks tailored to your needs

4. Who can benefit from your services?
We primarily cater to private medical practices and professionals like doctors, dentists, and therapists. However, we are open to assisting other small businesses and entrepreneurs.

Pricing and Packages

5. How are your services priced?
We offer three flexible packages:

• Basic Plan: For occasional assistance.

• Standard Plan: For consistent weekly support.

• Premium Plan: For clients needing extensive, high-priority assistance.

Prices are listed in Mauritian Rupees (Rs). Contact us to discuss a plan tailored to your needs.

6. Are there any additional or hidden fees?
No, we believe in transparent pricing. The cost of your package covers the agreed services, and there are no hidden fees.

7. Can I switch plans or cancel at any time?
Yes, you can switch plans or cancel with prior notice as per our agreement. Please refer to our terms and conditions for details.

Getting Started

8. How do I get started with Smart Assist?
You can start by reaching out to us through our [Contact Page](insert link). We’ll schedule a consultation to understand your needs and recommend a suitable package.

9. What is the onboarding process?
Our onboarding process includes:

1. An initial consultation to discuss your requirements.

2. A customized proposal for your approval.

3. A seamless setup to integrate with your existing workflows.

10. How soon can you start working on my tasks?
We can typically start within 1–2 business days after the onboarding process is complete.

Work Process

11. How do you handle communication?
We communicate through email, messaging apps like WhatsApp or Slack, or video conferencing tools such as Zoom or Google Meet—based on your preference.

12. What are your working hours?
Our standard working hours are 9am to 5pm, but we can accommodate specific schedules depending on your needs.

13. Is my data secure?
Absolutely! We prioritize confidentiality and data security. All information is handled securely and never shared without your explicit consent.

14. What tools do you use to manage tasks?
We use tools like Trello, Asana, and Notion for task management, along with Microsoft Office, Google Workspace, and specialized healthcare tools if required.

Miscellaneous

15. Can you help with tasks outside your listed services?
Yes, we’re happy to discuss additional tasks and create a customized solution for you.

16. Do you offer a trial period?
We provide a one-week trial for first-time clients at a discounted rate so you can experience our services risk-free.

17. How many clients can you handle at once?
We ensure a high level of attention and service quality for all clients. If demand exceeds our capacity, we’ll notify you and discuss alternative arrangements.

18. How can I provide feedback or report an issue?
We value your feedback! You can share your thoughts via email or our contact form. Any issues will be addressed promptly to ensure your satisfaction.